Bespoke work can take 4 to 8 weeks to make depending on orders recieved, we will communicate with the to provide an estimated time for the work to be shipped.

 

We accept PayPal or BACS transfer, please contact us directly to make an order.
 

A deposit of 25% is required for all new commissions. All payments must be made in full and have cleared before the item is shipped. If you are having any issues with payment please do not hesitate to contact us and we will assist you in anyway that we can.

Customers in the UK can pay with a direct bank transfer if they wish, please contact us if you want to use this method.

 

Please contact us directly to organise an order, at this time we do not sell directly through the website due to the bespoke nature of the work.

Items are shipping using a wooden surround and bubble wrap to ensure safe arrival. We also use UK courier services to ensure items arrive safely.

 

Gideon Feldman art ships worldwide from the UK. We do not ship with tracking as standard on orders under £150 as it is cost prohibitive, if you wish to ship with tracking on an order under this amount please contact us before ordering for a quote. 

Gideon Feldman is located in the UK


- Shipping within the UK normally takes 5-7 working days. 
- Packages shipped to Europe normally take 5-8 working days. 
- Shipping to the USA have been experiencing some delays due to American customs legislation. Packages normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen.
- Shipping to the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further.

 

PLEASE NOTE – All international orders may be subject to customs charges. The payment of Duties and Taxes are the sole responsibility of the receiver. Please see the guidelines for your particular country if in any doubt.

In general, international shipments aren’t a problem for the most part, however packages can get stuck in customs sometimes for days, and sometimes longer. We have no control over customs delays.

If your order is a gift going directly to the recipient, we can include a personal message card from you for no extra charge. If you would like this service please let us know what you would like written (to fit on a postcard).
 

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.

BESPOKE ORDERS 

We love bespoke orders! Charges vary depending on the complexity of the design. Please feel free to contact us with your needs and we look forward to working with you on your one of a kind design.

OTHER POLICIES AND INFO

Gideon Feldman artworks are intended for display. They are not suitable for small children as will not stand up to vigorous knocks and due to the materials used (glass, lead & wood) they include small parts that could easily be swallowed or may be harmful if handled incorrectly.

If you have any questions about any of our policies please do not hesitate to contact us either by sending an email to info@gideonfeldman.com or using our contact form, putting ‘FAQ’ in the subject line.
 

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© 2018 Gideon Feldman

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